We are pleased to present to you CMA Joule’s Central Health Physician Leadership Program. This tailored program is designed to meet the needs of Central Health physicians. Learners will develop a suite of competencies aligned to specific areas of priority for Central Health; the program will enhance leadership capabilities in current and future leaders while enabling meaningful change in the provincial health care system.
Key Program Outcomes:
- Provide leadership development for a new physician leadership structure under a new medical staff bylaw
- Develop leadership skills focused on conflict management, healthcare quality and patient safety, and change management
- Provide an opportunity for physician leaders to work towards their CCPE credential
The Central Health Physician Leadership Program will provide multiple opportunities for problem-solving, collaboration and focused dialogue on the topics that matter most to Central Health physicians. The program will be cohort-based (up to 25 physicians) and will consist of 5 modules over the course of approximately 10 months. The program is stewarded by an expert PLI faculty member, Dr. Gillian Kernaghan, who will help to ensure continuity of learning between sessions and ensure that Central Health’s unique context is well reflected. There will be opportunities for participant networking, CPD credits (CFPC Mainpro+ and RCPSC MOC Section 1) and a PLI certificate. The program is aligned to the national LEADS in a Caring Environment framework.
The program includes five virtual PLI courses:
Module 1: Leading with Emotional Intelligence: October 28 and November 4, 2021
Emotional intelligence (EI) is considered a critical healthcare leadership competency, where it has been demonstrated to impact effectiveness in all clinical settings. EI has been shown to impact the quality of care, communication, stress / burnout. This course is targeted for all physicians, regardless of where they are along their career trajectory since emotional skills are always relevant.
Expect to learn how to:
- Discuss the research that underpins emotional intelligence and leadership
- Analyze emotional intelligence along 15 sub-scales and assess the impact on your leadership
- Discover and practice skills to enhance emotional intelligence
- Discuss to how to best motivate and promote emotional intelligence in others
- Examine your emotional intelligence strengths and address areas for development
Module 2: Engaging Others: December 9-10, 2021
The ability to engage people — to make them care deeply about their work, commit to your organization’s goals and work together to achieve them — is crucial to your success as a leader. But in complex workplaces, where you need to reach people across layers, functions and cultures, mastering this skill is a challenge.
Expect to learn how to:
- assess yours/others’ engagement at work
- harness the principles behind coaching
- communicate with others effectively
- motivate and build trust
- practice powerful listening approaches to discover common ground and mutual insight; and provide constructive feedback
Module 3: Conflict Management & Negotiation: January 27-28, 2022
The stresses and pressures of today’s demanding medical workplaces can lead to conflicts at multiple levels. This core course will teach you tactics and strategies for managing those conflicts when they arise, through approaches such as guiding processes to reach a solution or actively resolving disagreements
Expect to learn how to:
- Differentiate between types of conflict and conflict management styles
- Discuss strategies for recognizing and managing conflict situations
- Practice a model of creative collaboration to address conflict with individuals, teams and organizations
- Describe the structures, processes, principles and currencies of effective negotiation
- Develop strategies for managing constituencies and building coalitions
- Practice specific negotiation strategies for real situations
- Analyze the dynamics and politics of effective negotiation
Module 4: Developing and Leading System Improvement: April 7, 14, 21, 2022
In today’s challenging landscape, it’s important to know how to monitor processes, analyze organizational structures and measure outcomes. A quality improvement (QI) framework can help you do that. This course will introduce you to the QI tools and methods required to lead system improvement. You will also have the opportunity to develop a plan to improve an area in your organization.
Expect to learn how to:
- Describe the theory and science of Quality Improvement (QI) in healthcare
- Discuss common sources of waste in healthcare
- Apply tools that reveal and explore patterns and processes within your system
- Explain and apply the Model for Improvement in healthcare
- Discuss techniques for identifying ideas for improvement / change in health care
- Apply course content to creating or refining a quality improvement agenda in the context of your organization
- Apply Creative Thinking techniques to QI work
Module 5: Leading Change: June 2-3, 2022
In this course, you will learn the strategies you need to motivate, implement and sustain change in the complex system you practice. Although the course structure is guided by key readings and insight from your instructors, it is primarily conversation and experience based. Anticipate participating in discussions as you work through the challenges you are facing in real-time.
Expect to learn how to:
- Explore the relevance of your personality preference profile for your role as a leader
- Develop communication strategies for adapting and connecting with others and working in teams
- Understand how stress is uniquely manifested in your personality type
- Learn strategies to adapt your personality preferences to enhance your leadership effectiveness
- Leverage the strengths of your personality profile and manage the limitations in the context of your physician leadership role