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Crucial Conversations
  • Crucial Conversations

CMA Member physician pricing displayed.

This course is sponsored by Listowel Wingham Hospitals Alliance

Manage difficult conversations, achieve the best outcome

TYPE: Virtual, Facilitated
DURATION: 2 days 
DATE: January 14th and 28th, 2022 - 9:00 am to 4:00 pm ET


In any workplace, you will to communicate effectively when the stakes are high, opinions vary and emotions run strong.

This Physician Leadership Institute course, Crucial Conversations© by VitalSmarts©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue.

Crucial conversations will help you develop the skills you need to manage conversations so that everyone involves feels heard, those relationships are improved and hidden issues come to the surface.

This course is a prerequisite to the Crucial Accountability© course. 


  • Identify the communication challenges health care teams face and acquire practical tools to deal with them;
  • Understand yours and others’ roles in critical conversations;
  • Acquire and practice the skills to communicate with others about challenging issues in a way that builds trust or enhances your relationship with them;
  • Recognize a crucial conversation or issue and learn how to work through it to find a resolution.
  • Physicians, physician leaders and health team members who want to increase their confidence dealing with conflict;
  • Those who want to develop conversation skills that build trust, alignment and understanding;
  • Anyone who wants to learn how to reduce and diffuse conflict through conversation.

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.

CANCELLED Listowel Wingham Hospitals Alliance: Crucial conversations© Online - a VitalSmarts© product - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.