CMA Member physician pricing displayed.
DATE: January 18-19, 2019
TYPE: Face-to-face, Instructor-led
ABOUT THIS COURSE
Disruptive behaviour is a serious problem that not only profoundly affects workplace health and morale, but can also be challenging to manage and resolve.
This course will help you understand disruptive behaviour and develop the skills to effectively deal with it from an individual and a systems perspective.
WHAT WILL I GET FROM THIS COURSE?
You’ll learn how to:
- Distinguish between disruptive and non-disruptive behaviour, and identify elements that may influence or cause disruptive behaviour.
- Apply principles of fairness, compassion and accountability to resolve incidents of disruptive. behaviour, and prepare for a difficult feedback conversation.
- Design prevention strategies that promote respectful professional behaviour.