Crucial conversations© - a VitalSmarts© product (in-house)
  • Crucial conversations© - a VitalSmarts© product (in-house)

CMA Member physician pricing displayed.

Learn how to manage difficult conversations—and achieve desired outcomes.

TYPE: Face-to-face, Instructor-led
DURATION: 2 days

ABOUT THIS COURSE

A key difference between good and great leaders is that great leaders achieve results even when differences of opinion are significant, the stakes are high in terms of outcomes and emotions are strong. Great leaders excel at these kinds of crucial conversations.

This course will help you to master the skills you need to candidly and respectfully handle high-stakes conversations, achieve better results and enhance relationships

WHAT WILL I GET FROM THIS COURSE?

You’ll learn about:
  • The skills you need to engage others when addressing challenging issues.
  • How to recognize when a conversation or issue becomes crucial.
  • Practical tools you can use to deal with the challenges you face.

Crucial conversations© - a VitalSmarts© product (in-house) - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.