CMA Member physician pricing displayed.
DATE: November 24, 2018
TYPE: Face-to-face, Instructor-led
DURATION: 1 day
ABOUT THIS COURSE
Crucial Accountability© is an eight-hour companion course for people who have taken Crucial Conversations© (CCV). The course builds on the principles taught in CCV and teaches skills to help leaders and staff alike to hold each other accountable. This training helps participants identify performance gaps (broken promises, bad behaviour and violated expectations) and teaches skills to enhance motivation and ability to close the gap and resolve issues
WHAT WILL I GET FROM THIS COURSE?
You’ll learn how to:
- Hold one another accountable.
- Identify the gap between expected and actual performance.
- Diagnose and close the gap between expected and actual performance.