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Conversations cruciales
  • Conversations cruciales

CMA Member physician pricing displayed.

This course is open sponsored by CISSS Montérégie

Manage difficult conversations, achieve the best outcome

DATE: February 2 & 3, 2023
TYPE: In Person
LOCATION: Salle Héron Vert et à Tête Blanche, Plaza Rive-Sud
DURATION: 2 days 8:00 am-4:00 pm ET each day


You need to know how to communicate effectively in any workplace — especially when the stakes are high, opinions vary and emotions run strong.

This Physician Leadership Institute course, Crucial Conversations© by Crucial Learning©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue.

Crucial Conversations© will help you develop the skills you need to manage conversations so that everyone involves feels heard, those relationships are improved and hidden issues come to the surface.


  • identify the communication challenges health care teams face and acquire practical tools to deal with them;
  • understand yours and others’ roles in critical conversations;
  • acquire and practice the skills to communicate with others about challenging issues in a way that builds trust or enhances your relationship with them; and
  • recognize a crucial conversation or issue and learn how to work through it to find a resolution.

This course can be tailored and delivered in-house* to physicians and/or interdisciplinary teams at your organization, meeting or conference. Contact us at pli@cma.ca to find out more. 


Louise McNaughton-Filion MD CM FCFP(EM) CCPE

Courses are open to all physicians, with CMA members receiving a discount. Regardless of your membership status, you will need a cma.ca account to register for the course and access your course materials. If you do not have a cma.ca account, please complete this form and our team will be in touch with your login information.


Crucial Conversations© – a Crucial Learning© product (CISSS Montérégie) - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.