Crucial Conversations
  • Crucial Conversations

CMA Member physician pricing displayed.

This course is open to practicing physicians and residents.

Manage difficult conversations, achieve the best outcome

DATE: Oct. 21-22, 2021
TYPE: Virtual, Facilitated
DURATION: 2 days 10:30 am-5:30 pm ET each day


In any workplace, you will to communicate effectively when the stakes are high, opinions vary and emotions run strong.

This Physician Leadership Institute course, Crucial Conversations© by Crucial Learning©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue.

Crucial conversations will help you develop the skills you need to manage conversations so that everyone involves feels heard, those relationships are improved and hidden issues come to the surface.

This course is a prerequisite to the Crucial Accountability© course.


  • Identify the communication challenges health care teams face and acquire practical tools to deal with them;
  • Understand yours and others’ roles in critical conversations;
  • Acquire and practice the skills to communicate with others about challenging issues in a way that builds trust or enhances your relationship with them;
  • Recognize a crucial conversation or issue and learn how to work through it to find a resolution.
  • Physicians, physician leaders and health team members who want to increase their confidence dealing with conflict;
  • Those who want to develop conversation skills that build trust, alignment and understanding;
  • Anyone who wants to learn how to reduce and diffuse conflict through conversation.

This course can be tailored and delivered in-house* to physicians and/or interdisciplinary teams at your organization, meeting or conference. Contact us at to find out more. 

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.


Gillian Kernaghan  MD CCFP FCFP
Crucial conversations© Online - a Crucial Learning© product - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.