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conversations cruciales
  • conversations cruciales

CMA Member physician pricing displayed.

This course is open to practicing physicians and residents.

Manage difficult conversations, achieve the best outcome.

TYPE: Virtual, Facilitated
DURATION: 2 days 9:00 am-4:00 pm ET each day


You need to know how to communicate effectively in any workplace — especially when the stakes are high, opinions vary and emotions run strong.

This Physician Leadership Institute course, Crucial Conversations© by Crucial Learning©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue.

Crucial Conversations© will help you develop the skills you need to manage conversations so that everyone involves feels heard, those relationships are improved and hidden issues come to the surface.


  • identify the communication challenges health care teams face and acquire practical tools to deal with them;
  • understand yours and others’ roles in critical conversations;
  • acquire and practice the skills to communicate with others about challenging issues in a way that builds trust or enhances your relationship with them; and
  • recognize a crucial conversation or issue and learn how to work through it to find a resolution.

This course can be tailored and delivered* to physicians and/or interdisciplinary teams at your organization, meeting or conference. We’d be happy to work with you to find the right course for you and your organization. Please complete this brief questionnaire, and one of our learning specialists will get back to you to discuss options.

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.


Louise McNaughton-Filion M.D., C.M, FCMF(MU), CCPE

Courses are open to all physicians, with CMA members receiving a discount. Regardless of your membership status, you will need a cma.ca account to register for the course and access your course materials. If you do not have a cma.ca account, please complete this form and our team will be in touch with your login information.


Crucial Conversations© – a Crucial Learning© product (online course, conducted in French) - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.