Developing and leading system improvement
  • Developing and leading system improvement

CMA Member physician pricing displayed.

This product is available to CMA Members* and other practicing physicians.

An automatic 20% discount has been applied for CMA physician members (50% discount for resident members).

The fundamentals of improving patient care.

TYPE: Face-to-face, instructor-led
DURATION: 2 days


Quality has many dimensions. Safe, effective and patient-centric care are benchmarks by which we measure it. Excelling in these dimensions is essential to meet the challenge of improving outcomes across the health care system. As leaders playing a key role in engaging all health care professionals, you must have practical experience with QI tools and methods.

This course – with a focus on efficiency and access – provides an introduction through lecture, small-group work and hands-on learning, where you have the opportunity to develop a plan for improving an area of your own system.


You’ll learn how to:
  • Describe the theory and science of QI in health care
  • Discuss common sources of waste in health care
  • Apply tools that reveal and explore patterns and processes within your system
  • Explain and apply the Model for Improvement in health care
  • Discuss techniques for identifying ideas for improvement or change in health care
  • Apply course content to a quality improvement agenda in the context of your organization
Developing and leading system improvement - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.