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Gestion de conflits
  • Gestion de conflits

CMA Member physician pricing displayed.

This course is open to practicing physicians and residents.

Rise above the chaos. 

DATE: Nov. 26 and Dec. 3, 2021
TYPE: Virtual, Facilitated
DURATION: 2 mornings 9:00 am – 12:15 pm ET each day


The stresses and pressures of today’s demanding workplaces can lead to conflicts at multiple levels.

This Physician Leadership Institute (PLI) course will teach you tactics and strategies to better manage those conflicts when they arise, including processes to reach a solution or to actively resolve disagreements.

Conflict management is 1 of 6 core courses ― essential training for physicians interested in or engaged in a leadership position.


  • differentiate between types of conflict and conflict management styles;
  • discuss strategies to recognize and manage conflict situations; and
  • practise a collaborative model to address conflict with individuals, teams and organizations.

This course can be tailored and delivered* to physicians and/or interdisciplinary teams at your organization, meeting or conference. We’d be happy to work with you to find the right course for you and your organization. Please complete this brief questionnaire, and one of our learning specialists will get back to you to discuss options.

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice.


Andrée Cyr M.Sc PCC

Courses are open to all physicians, with CMA members receiving a discount. Regardless of your membership status, you will need a cma.ca account to register for the course and access your course materials. If you do not have a cma.ca account, please complete this form and our team will be in touch with your login information.

Conflict management (online course, conducted in French) - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.