Learn how to deal with—and resolve—disruptive behaviour.
DATE: October 20, 2022, 8:30 AM to 4:30 PM CST
DURATION: 1 day
ABOUT THIS COURSE
Disruptive behaviour is a serious problem that not only profoundly affects workplace health and morale, but can also be challenging to manage and resolve.
This course will help you understand disruptive behaviour and develop the skills to effectively deal with it from an individual and a systems perspective.
EXPECT TO LEARN HOW TO:
- distinguish between disruptive and non-disruptive behaviour, and identify elements that may influence or cause disruptive behaviour;
- apply principles of fairness, compassion and accountability to resolve incidents of disruptive. behaviour, and prepare for a difficult feedback conversation; and
- design prevention strategies that promote respectful professional behaviour.
COVID-19 Safety Acknowledgment, Waiver of Claims and Assumption of Risk
I acknowledge that to help reduce the risk of exposure to COVID-19, I am encouraged to practice hand hygiene, physical distancing, pre-screening for risk factors for severe disease, and to wear appropriate face coverings while participating in CMA Impact Inc. (“CMA Impact”) programming.
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