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Managing Disruptive Behaviour
  • Managing Disruptive Behaviour

CMA Member physician pricing displayed.

This course is open to practicing physicians and residents.

Learn how to deal with—and resolve—disruptive behaviour. 

TYPE: Virtual, Facilitated
DURATION: 2 days 10:30 am-5:30 pm ET each day


Disruptive behaviour is a serious problem that not only profoundly affects workplace health and morale, but can also be challenging to manage and resolve.

This course will help you understand disruptive behaviour and develop the skills to effectively deal with it from an individual and a systems perspective.


  • distinguish between disruptive and non-disruptive behaviour, and identify elements that may influence or cause disruptive behaviour;
  • apply principles of fairness, compassion and accountability to resolve incidents of disruptive. behaviour, and prepare for a difficult feedback conversation; and
  • design prevention strategies that promote respectful professional behaviour.

This course can be tailored and delivered* to physicians and/or interdisciplinary teams at your organization, meeting or conference. We’d be happy to work with you to find the right course for you and your organization. Please complete this brief questionnaire, and one of our learning specialists will get back to you to discuss options.

*Due to the ongoing COVID-19 pandemic, courses will be delivered virtually until further notice


Mary Yates BA(Hons), MEd

Paul Farnan MD BCh CCFP FCFP ASAM & CSAM certified

Managing disruptive behaviour - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.