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Crucial Conversations
  • Crucial Conversations

CMA Member physician pricing displayed.

This course is sponsored by Queen's University

Manage difficult conversations, achieve the best outcome

DATE: November 29 & 30, 2022
LOCATION: Four Points by Sheraton
DURATION: 2 days- 9 AM to 4 PM ET (each day) 


In any workplace, you will to communicate effectively when the stakes are high, opinions vary and emotions run strong.

This Physician Leadership Institute course, Crucial Conversations© by VitalSmarts©, is focused on teaching you persuasive conversation skills through interactive skills-based learning. You will acquire the conversation skills you need to achieve alignment and understanding on crucial matters through open dialogue.

Crucial conversations will help you develop the skills you need to manage conversations so that everyone involves feels heard, those relationships are improved and hidden issues come to the surface.


  • Identify the communication challenges health care teams face and acquire practical tools to deal with them;
  • Understand yours and others’ roles in critical conversations;
  • Acquire and practice the skills to communicate with others about challenging issues in a way that builds trust or enhances your relationship with them;
  • Recognize a crucial conversation or issue and learn how to work through it to find a resolution.
  • Physicians, physician leaders and health team members who want to increase their confidence dealing with conflict;
  • Those who want to develop conversation skills that build trust, alignment and understanding;
  • Anyone who wants to learn how to reduce and diffuse conflict through conversation.   
COVID-19 Safety Acknowledgment, Waiver of Claims and Assumption of Risk

I acknowledge that to help reduce the risk of exposure to COVID-19, I am encouraged to practice hand hygiene, physical distancing, pre-screening for risk factors for severe disease, and to wear appropriate face coverings while participating in CMA Impact Inc. (“CMA Impact”) programming. 

By checking the box below, I acknowledge and voluntarily agree that: 

  1. CMA Impact cannot guarantee that I will not become infected with COVID-19;
  2. There is a risk I could be exposed to COVID-19, and I am willing to accept this risk; 
  3.  I cannot (and will not) hold CMA Impact, its officers, directors, employees, and agents (the “Releasees”) accountable if I become infected with COVID-19 and/or encounter any problems because of COVID-19 infection. For example, I cannot try to secure compensation from the Releasees either directly or indirectly; and 
  4. Within the 48-hour window before the programming is scheduled to start, I will take an online self-assessment test provided by my province or territory, if available, and I will not attend the programming if I believe that I am potentially infected with COVID-19, or that there is a risk that I could spread COVID-19 to others. 

    Please click the check-box to acknowledge and agree to the terms of registration. 

    Reserved spots: Queen's University - Crucial conversations© Online - a VitalSmarts© product (In person) - is currently on backorder. You may still purchase now though and we'll ship as soon as more become available.